How do I know my reservation is confirmed?

You will receive a confirmation call from our reservation staff. We will require a deposit to guarantee the reservation, and then you will receive information of time limit deposit. If you do not make a deposit exceeds a predetermined time limit, then your booking will be automatically be canceled.

Can I make a reservation without a credit card?

Yes, you can make a reservation using someone else’s credit card, but you have to make sure that you have permission to use their card, by attaching an authorization letter from the owner to the hotel.

What does the price include?

All the facilities listed under the room type are included in the room price.

Are the taxes included in the reservation price?

Yes, the taxes are included in the total price that is indicated on our reservation system.  We do not add any supplementary costs, and so you can be sure that the price you see is the price you will pay.

Can I cancel or change my reservation?

Yes, it’s easy. You can cancel or change your reservation by contacting the hotel or our sales. You will find the hotel’s contact information in our webpage. Please, remember to check the hotel’s cancellation policy before making any changes to your booking.

What does Cancellation and Change Policy of the hotel?

Any cancellation received within 3 days prior to arrival date will incur the first night charge. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.

What is the time to check in and check out?

Check-in time: 02:00 pm

Check out time: 12:00 noon

Is it possible to get extra beds in the room?

Yes, Certainly. But you have to pay additional costs, are not included in the reservation price. To get the price, just click on the room name. During the online booking process please place your request for any extra bed in the Message box at the Form Booking Reservation. We advise calling the hotel prior to arrival to guarantee your request.

Is there a hotel shuttle service to/from the airport/station?

Yes, we offer transfer to and from the airport/station with extra charge. Please contact our hotel for the information of the price.

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